Terms of service

Ace the Role is the app provided under the public business name QTS One; the legal operator for this service is Bacalu Constantin-Iulian. These terms apply when you visit Ace the Role, create an account, buy or redeem Practice Credits, use a 90-day prep pass, create Practice Sessions, submit Practice Answers, receive Trusted Grades, or contact support. For account, billing, or legal-service questions, email support@acetherole.com. Current legal operator and public address details are listed in the Impressum.

Ace the Role is an interview-preparation service. It uses Role-Specific Paths, Published Content from the Live Preparation Catalog, and Reference-Backed AI Feedback to help you practice likely question patterns and improve Interview Readiness. Ace the Role does not guarantee job offers, interview invitations, exam results, employer decisions, or exact coverage of any employer's interview process.

You are responsible for using your own account, keeping sign-in links and sessions private, and making sure the information you provide is accurate. Do not share access in a way that bypasses quotas, billing, abuse controls, or security protections. If you believe someone else has accessed your account, contact support promptly.

Ace the Role clearly uses AI-assisted grading and coaching. We design Trusted Grades and feedback to follow best-practice safeguards, including question context, reference material, rubric guidance, validation metadata, and provider monitoring, so grading is as accurate and useful as we can make it. AI can still produce incomplete, inaccurate, or hallucinated feedback. If a grade looks wrong, use the bug report button or the feedback prompt shown after grading so we can investigate, improve the experience, and keep the service useful for everyone.

Do not use Ace the Role for unlawful activity, harassment, credential theft, malware, vulnerability exploitation, service disruption, spam, automated scraping, model probing, reverse engineering, or attempts to avoid rate limits. Do not submit private details about yourself or other real people that interview practice does not need: health, ethnic origin, religious or political views, union membership, sex life or sexual orientation, genetic or biometric data, criminal records, or the names of colleagues, clients or patients. Do not submit passwords, identity documents, payment card data, or employer-confidential material. The people in our practice questions are invented, so answering about them is fine.

Stripe provides payment processing for checkout, payment methods, billing portal access, and any approved refund transaction. Eligible payments are processed through Stripe Managed Payments / Link as merchant of record where supported. Ace the Role is not a payment processor and does not store full card numbers. Practice Credits can be used for AI-graded Practice Answers. Credits are not currency, not tradable, not transferable, not redeemable for cash, and usable only for Ace the Role services. Credits purchased before 2027-01-01 do not expire; credits purchased on or after 2027-01-01 expire after 12 months. This policy is informational before 2027; current balances are not reduced by an expiry process. The 90-day prep pass is a one-time payment for fixed-duration access. No recurring subscription. It provides up to 100 AI-graded answers per day, subject to abuse controls and service availability. All prices are final totals in euros, and any applicable VAT is included in the price and accounted for by Link. If you pay in euros, nothing further is added at checkout. If you pay from outside the eurozone, Link may convert the price to your local currency at an exchange rate that includes its own conversion fee; you can choose to pay in euros instead, and the exact amount is always shown before you pay.

How payment works, and what Link does. Where Stripe Managed Payments applies to your purchase, the payment is taken by Sold through Link, LLC ("Link"), a Stripe company, acting as merchant of record for that payment. In practice this means:

• Your payment settles what you owe for the purchase. Link's terms state that your payment to Link satisfies your payment obligations for your order.
• Link sends your receipt and your invoice, not Ace the Role. Link emails the payment receipt and the invoice, with PDF copies attached, and any refund or credit-note notification. Ace the Role cannot change, re-send or switch off these emails.
• Your bank or card statement shows Link. The charge appears as LINK.COM* followed by our statement text, not as "Ace the Role".
• You manage the order at Link. At link.com you can see your order history, update your payment method and update your billing address. If you bought as a guest, Link will invite you to create an account to reach these tools.
• Two support addresses, and which is which. Questions about the payment or the order — receipt, invoice, the charge on your statement, the status of a refund — go to Link at support.link.com/topics/sold-through-link. Questions about the service itself — your account, Practice Credits, grading, a withdrawal — go to us at support@acetherole.com. Link's terms say Link does not provide product support and may refer you to us.
• Link may refund a payment, including when we would not. Under Link's refund policy Link may refund a payment within 60 days of the purchase. Where our own refund handling would be more restrictive than Link's, Link's policy applies. Link may also refund if we do not answer a Link request for information about a sale in time.
• Link's own terms apply to the payment. Link's customer terms, including the "Sold Through Link Terms", are at link.com/terms. Link's refund policy is at support.link.com/questions/sold-through-link-refunds. Link handles your order data under Link's own privacy policy and passes your order data to us; our own handling is described in our privacy notice.
• Responsibility for the service does not move. Link's terms state that the business selling the product stays responsible for the product itself, including quality, accuracy, returns and compliance with the law. Nothing in this Article reduces your statutory rights, including the right of withdrawal in Article 7.

If you are a consumer in the EU, you have the right to withdraw from this contract within 14 days without giving any reason. The full withdrawal instructions, including how to declare withdrawal and a model withdrawal form, are on our Widerruf / Withdrawal page.

Your right of withdrawal does not end just because you have started using Ace the Role. It ends early only when the conditions set by law are met. The full rules are on our Widerruf / Withdrawal page.

To withdraw, email support@acetherole.com or use the model form. If you validly withdraw, we reimburse payments as required by law, using the same payment method and without undue delay. If you asked us to begin a paid service during the withdrawal period, you may owe a proportionate amount for the service already provided. Stripe processes the reimbursement.

You keep the rights you have in your Practice Answers. You allow Ace the Role to process them as needed to provide grading, feedback, progress, support, security, and reliability features. Ace the Role and its licensors keep ownership of the Preparation Architecture, Question Content, Role Topic Weights, interface, software, trademarks, and other service materials. You may use Ace the Role content for personal interview preparation, not for copying the service, reselling question sets, or building a competing question bank.

Personal data handling is explained in the privacy notice, and legal operator details are listed in the Impressum. When you request grading, Ace the Role may send relevant question context, reference material, and your Practice Answer to configured AI grading providers so they can produce Reference-Backed AI Feedback. Security practices are summarized on security.

Ace the Role may update the product, Live Preparation Catalog, Published Content, quotas, AI providers, security controls, and pricing to improve reliability, content quality, legal compliance, or business operations. We try to avoid unnecessary disruption to paid access. If a change materially reduces paid access you already bought, contact support so we can review a reasonable remedy where required by law.

We may limit, suspend, or terminate access when needed to protect users, payment integrity, service security, or legal compliance, including for serious or repeated breaches of these terms. When practical, we will explain the reason and give you a way to contact support. You can stop using Ace the Role at any time and may request Practice Data Deletion as described in the privacy notice.

Nothing in these terms limits liability or consumer rights where the law does not allow that limitation, including rights for non-conforming digital services. To the extent permitted by law, Ace the Role is not responsible for indirect losses, hiring outcomes, third-party platform decisions, or losses caused by misuse of the service. Send complaints to support@acetherole.com. Applicable national consumer redress channels may be available where required by law. We may update these terms, and material changes will apply prospectively unless a different rule is required by law.